Berlin – Money Heist (AKA La casa de papel)

At Roar3D Creative Designs, we take pride in delivering your customized 3D models, figurines, gifts, and creative products safely and on time. Please review the following guidelines to understand how we handle shipping and delivery.

1. Order Processing

• All orders are carefully reviewed and processed once payment is confirmed.

• Standard production and preparation time for customized 3D printed items is 5–10 business days depending on the complexity of the product.

• Pre-made items (such as customized printing and personalized gifts or accessories) may ship faster, within 2–3 business days.

• Customers will receive an email confirmation with tracking details once the order is shipped.

2. Shipping Methods & Carriers

• We partner with reliable local courier services to ensure safe and timely deliveries.

• Domestic UAE Orders: Delivered within a maximum of 2 business days after dispatch.

3. Shipping Fees

• Shipping costs are calculated at checkout based on weight, size, and delivery location.

• Free shipping may apply for selected promotions or order thresholds (when specified).

• Customs duties and taxes are the responsibility of the customer.

4. Packaging & Handling

• All items are packed with care to ensure protection during transit.

• Fragile items (such as collectible figurines and resin prints) are shipped in secure, shock-resistant packaging.

• For corporate and bulk orders, we offer customized packaging options upon request.

5. Delivery Attempts & Responsibility

• Couriers will attempt delivery to the address provided at checkout.

• Customers are responsible for providing accurate delivery details. Roar3D Creative Designs is not liable for delays or lost items caused by incorrect or incomplete addresses.

• If delivery is missed, the courier may reschedule or hold the package at the nearest branch for pickup.

6. Tracking & Support

• A tracking number will be provided via email once the order is dispatched.

• Customers can track their shipment directly on the courier’s website.

• For delivery issues, please contact roar3dcreativeoy&gmail.com with your order number.

7. Delays & Exceptions

• While we strive for timely delivery, unforeseen factors such as weather conditions or courier delays may affect shipping times.

• In such cases, we will do our best to keep you updated and assist in resolving any issues.

✅ Our Commitment: At Roar3D Creative Designs, we ensure every package is shipped with care, efficiency, and reliability—so your creative designs arrive exactly as you envisioned them.